Insect bites: 4 tips to addressing customers who ask for diagnosis

Headshot: James Rodriguez, ACE, Technical Director, J.T. Eaton & Co.

Customers turn to pest management professionals with delusionary parasitosis, skin conditions, mosquito bites and worse — suspecting every one is a bed bug bite. Tips to help overcome this include:

• Give yourself time to perform a thorough inspection.
• Use monitors everywhere possible.
• Have a policy about not diagnosing bites, with a thorough explanation why, for your employees and customers.
• If you don’t find bed bugs, offer customers something to ease their mind: For example, provide information on bed bugs and what they look like in each stage, upsell encasements, or offer a monitoring service or additional monitoring devices.