IFS acquires WorkWave

By |  September 28, 2017

WorkWaveIFSIFS, an enterprise software solution provider, has signed an agreement to purchase WorkWave LLC. WorkWave provides highly scalable, cloud-based Software-as-a-Service (SaaS) solutions for the field service and last mile delivery and logistics industries. WorkWave primarily serves small and medium sized (SMB) service businesses, with specific vertical focus on pest management, landscape management, cleaning and janitorial, heating/ventilation and air-conditioning (HVAC), plumbing and electrical, and transportation.

WorkWave’s SaaS solutions integrate back office, field operations and front end marketing solutions, enabling SMB service businesses to streamline back office tasks such as scheduling, planning and billing, increase field visibility and productivity, and automate marketing and sales activities.

From its headquarters in Holmdel, N.J., WorkWave’s 260 employees support more than 7,300 customers who are primarily based in the U.S. Thanks to its deep industry expertise, cutting-edge technology and focus on customer service, WorkWave has been recognized with multiple awards for its outstanding growth and culture, including the Inc. 5000 and Best Places to Work, among others.

“This acquisition is further evidence of how IFS is investing to extend its global leadership in service management,” says Fredrik vom Hofe, group senior vice president for business development at IFS. “WorkWave, with its very strong SaaS offering and deep knowledge of how to serve SMB service businesses, complements IFS’s already leading service management offering that is used by many larger service-centric companies. We can now offer the most complete, connected service management solutions across the full-spectrum of service organizations and service-intensive industries, globally.

“In addition, we have significantly strengthened our presence in North America, the world’s largest software market, meaning that the Americas is now the largest region in the IFS Group,” he adds. “We are very pleased to have WorkWave’s CEO, Chris Sullens, and the talented WorkWave team join IFS to continue our growth in service management.”

Sullens notes that WorkWave is “very excited to join the IFS team and looking forward to mutually accelerating our growth in the field service, last mile delivery and logistics industries – and beyond. Being part of IFS will greatly benefit our clients, partners and employees.

“We now have the opportunity to leverage the resources of a leading global service management software organization, while continuing to invest in and deliver exceptional products and services to our core clients in pest control and other field service verticals.” Sullens continues. “Our combination of offerings will help service businesses of all sizes solve their operational and growth challenges through our market-leading software solutions.”

Sumair Dutta, chief customer officer of The Service Council, says the acquisition shows IFS’ “intent and focus on the overall service management sector. Combining WorkWave’s focus on the SMB segment with IFS’s well-respected FSM offering for the enterprise market, positions IFS to meet the service automation needs for any size of organization. WorkWave’s cloud-based products are utilized by a large group of customers in the fast-growing home services market, and its portfolio of solutions offer work management, fleet management, and revenue generating capabilities that are high on the priority list of SMB field service organizations.”

The acquisition is expected to close in Q4 2017. The financial terms of the acquisition are not being disclosed.

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