10 pro tips for tackling bed bugs


October 20, 2018

PHOTO: iStock.com/animatedfunk

PHOTO: iStock.com/animatedfunk

1. Keep up with recent technology and advances in bed bug control — be it practical experience, equipment or chemicals — and educate the customer on bed bug biology.
— Rosana Aure, Owner, Wilroe Pest Control Services, Bacoor City, Philippines

2. Do not start treatment until the customer leaves the property. PMPs wear proper personal protective equipment for a reason.
— Jerry Hoke, Owner/Operator, Hoke Pest Control, Portage, Mich.

3. Follow up to make sure the bed bug problem is solved.
— David Hersh, President, Hersh Exterminating Service, Hermitage, Pa.

4. Always keep the customer informed during each phase of treatment, and never dismiss a customer’s concern.
— Terri Williams, Owner, Exterm Inc., Orlando, Fla.

5. Educate customers to help them avoid future problems with bed bugs.
— John Byers, Owner, Warrior Pest Solutions, Mount Pleasant, Mich.

6. Don’t make promises you can’t keep; manage expectations.
— John Long, Owner, Bug Free Pest Control, Fort Wayne, Ind.

7. Avoid callbacks by taking a look at other areas that may be infested.
— Darrell Seelinger, Owner, Oakland Pest Control, Macomb, Mich.

8. Provide the customer with detailed preparation instructions. Do not perform a treatment in a structure that has not been properly prepared.
— Foster Brusca, Account Manager, Clark Pest Control, Lodi, Calif.

9. Do not allow landlords, superintendents or management company representatives to act as a go-between for tenants and PMPs.
— Ralph Citarella, President, Bayonne Exterminating Co., Bayonne, N.J.

10. Keep records — including photos — of the bed bug infestation and living conditions.
— Dee McCauley, Vice President, Diamond State Pest Control & Termite Co., Camden, Del.


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