How to communicate with customers after bed bug treatments


February 19, 2020

Noel McCarthy, VP Advertising, Noble Pine Products Co.

Noel McCarthy, Staff Writer, Sterifab

As a pest management professional, probably one of the hardest things to do is to tell customers they may still see bed bugs after your first visit. If your customers do happen on a stray bed bug (or two), they can quickly eliminate these tardy hangers-on with a vacuum cleaner. In fact, they should clean the whole house just to make sure you, or they, haven’t overlooked any more bed bugs.

Tell your customers that once they’re done vacuuming, they should remove the vacuum bag at once, wrap it up in a plastic bag, and dispose of it in an outside garbage receptacle. Other tips to share with them include:

  • Declutter their homes or offices, and remove old newspapers, stacks of paper, dirty laundry and anything else that can provide a home for bed bugs.
  • Thoroughly clean all the affected rooms, as well as basements, attics and vestibules.
  • Vacuum all their beds, carpets, rugs, chairs, drapes, blinds, cupboards, storage shelves, closets and any other likely bug “hideouts.” Alternatively, they could pay you for this add-on service.
  • Strip their beds and wash all the sheets and bedding in very hot water, then dry on the highest temperature.

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