WorkWave, AuthVia partner for SMS real-time payments


October 28, 2020

LOGO: WORKWAVE PESTPACAuthVia, a maker of conversational commerce solutions that enable instant payment acceptance on contactless channels such as text, social media, chat, email, and Messenger, has partnered with WorkWave to integrate SMS payments capabilities into PestPac, WorkWave’s field service software for pest control companies. PestPac merchants can now automatically request and receive payments from customers immediately when an invoice is created, providing a new way for businesses to accelerate their cash flow and a convenient and simple way for their customers to pay.

In a news release, David Bradford, CFO of Tampa, Fla.-based Environmental Pest Solutions and a PestPac client, reported that 65 percent of the company’s SMS-enabled customers “are now paying as many as 10 days early, and the average number of days customers take to pay has decreased from 22 to 8, eliminating valuable operational time.”

“When our team decided to move forward with the AuthVia partnership, we saw the immense value it would provide to our customers,” said Rick Agajanian, VP of product management at WorkWave. “We’re excited to bring safe, secure, and innovative payment options to the pest control industry. Providing a contactless and paperless method of invoicing that is fully integrated into our software improves our customer’s cash flow and their overall profitability.”

“Conversations between merchants and consumers are rapidly increasing across all channels, so it is critically important that payments be an organic part of those conversations and not require separate logins, app downloads, or even phone calls to complete a service or purchase,” said Chris Brunner, AuthVia founder and CEO. “PestPac saw this partnership as an opportunity to empower its clientele with best-in-class payment solutions that accelerate business receivables and bring convenience to the consumer.”


About the Author

Heather Gooch

Heather Gooch is the editor-in-chief for PMP magazine. She can be reached at or 330-321-9754.

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