Slingshot, the Lehi, Utah-based customer support and sales solution for home services providers, has created a dedicated customer relationship management (CRM) support team exclusively for franchisees of Mosquito Squad, an Authority Brands company based in Macon, Ga. These agents will work within Mosquito Squad’s CRM to qualify, sell and schedule customers quickly and efficiently.
Tom Swift, Mosquito Squad COO, said in a news release that he anticipates the impact of this partnership to be significant. “By giving franchise owners a fully dedicated team of agents ready to serve and sell 24 hours a day, we are giving them the most valuable resource of all: time,” he said. “Not having time to answer calls and respond to customers meant losing leads. With Slingshot, no more missed calls means no more missed revenue.”
With more than 50 percent of franchise owners already signed up, response has been overwhelmingly positive, according to the news release. Greg Atwell, owner of Mosquito Squad El Paso in Texas, said “Slingshot gave us the semblance of being a big company because we can say we’re open 24/7. Slingshot agents don’t just take calls like an answering service, they can talk to the clients about our packages and sign them up. I tell people all the time that Slingshot is just another part of our company.”
With the ability to engage customers through multiple communication channels in their Central Inbox platform, Slingshot agents will be able to respond to all Mosquito Squad leads via text, web chat, or form submits. This option has been a game-changer for Atwell and his team, he said, adding, “As far as a system, I would say they are the best out there. Slingshot responding to web chats and calls after hours is priceless.”
Chris Huntsman, Slingshot’s cofounder, said in the news release that he is determined to see it successful for both Mosquito Squad and their parent company, Authority Brands: “We feel honored that Authority Brands has trusted us with the responsibility to provide such a valuable service to their Mosquito Squad family. This partnership will continue to deliver die-hard fans and customers for every franchise owner.”
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