For best results, ask

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August 31, 2021

By

August 31, 2021


customer service survey. PHOTO: iStock.com/frender

Photo: iStock.com/frender

Most pest management professionals (PMPs) possess many skills, but mind reading typically is not one of them. So, when they want to learn whether customers are happy with their services, they need to ask.

Surveys are one way to find out what customers really think, and then make adjustments if needed. After all, why conduct a survey if you are not going to use the results to make improvements and acknowledge outstanding employees and practices?

This month, our regular contributors and Editorial Advisory Board members share survey questions designed to help PMPs offer efficient and satisfactory services. Find out what questions you may want to ask your customers with suggestions from the pros: Experts suggest questions to ask customers

Logo: PMP Staff

Logo: PMP Staff

In addition, our Problem Solvers columnist Jerry Schappert, ACE, and his Pest Cemetery group members discuss how surveys can be helpful to PMPs. Read his latest here: Survey! Survey! Take our survey here!

Finally, Pest Management Professional is conducting its own survey to learn what 2021 has been like for you, and your projections for 2022. PMP’s annual State of the Industry survey is ready for you now at SurveyMonkey.com/r/BX6JVRM. Watch for the results in our November issue.

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About the Author

Diane Sofranec

Diane Sofranec is the senior editor for PMP magazine. She can be reached at dsofranec@northcoastmedia.net or 216-706-3793.

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