WorkWave hosts four-day user conference

Diane Sofranec January 9, 2023

The Beyond Service 2023 User Conference kicked off in Orlando, Fla., on Sunday, Jan. 8, with an Opening Night Reception. The four-day event is dedicated to WorkWave customers, particularly those who use Coalmarch, Real Green, PestPac and TEAM Software. Attendees are offered group educational sessions, one-on-one training, as well as opportunities to speak with developers and other users to ensure they get the most out of their software.

WorkWave provides service-oriented companies — including those offering pest control, lawn care, cleaning, air conditioning, heating, plumbing and electrical services — with scalable, cloud-based software solutions that support every stage of a business life cycle. Its software as a solution (Saas) offerings handle marketing, sales, service delivery, customer interaction and financial transactions.

During Monday’s keynote presentation, WorkWave announced it will launch on Jan. 18 a Communication Center for PestPac users. This centralized hub will allow WorkWave customers to manage in one place all of their customer communications and interactions. Customer service representatives, as well as other staff who interact with customers, will now have a clearer picture of a customer’s standing with the company. Initially, the Communication Center will unify a customer’s webchat and text interactions. The next phase of the product will unify email and phone interactions. WorkWave plans to expand this functionality to its other product offerings throughout the next year.

At Tuesday’s awards ceremony, WorkWave CEO David Giannetto announced WorkWave’s Driven to Success Award winners. One company from each product line that showed exceptional growth and partnership over the past year was recognized, and they were Arrow Exterminators for PestPac; A&C Pest Management for Coalmarch; Weed Pro for Real Green; Central Carolina Air Conditioning for ServMan; Dry-Concepts for WorkWave Service; and Paladin Group of Companies for TEAM Software. Wolfpack Pest Control earned the Pit Crew Award for its excellent teamwork and collaboration over the past year.

WorkWave will return to Orlando’s Hilton Hotel for its 2024 User Conference, which will take place Jan. 7 – 10.

: Signage welcomes attendees to Orlando’s Hilton Hotel, where Beyond Service 2023 was held over four days. PHOTO: PMP STAFF

: WorkWave’s Opening Night Reception was held outdoors, in back of the Hilton Hotel in Orlando, Fla., where the four-day event took place. PHOTO: PMP STAFF

: Country music set the mood at WorkWave’s Opening Night Reception. PHOTO: PMP STAFF

: Beyond Service 2023 attendees Nick Dalpiaz, left, and Josh French, right, flank master of ceremonies Adam Christing, who asked the crowd to decide which shirt was more festive. PHOTO: PMP STAFF

: Schopen Pest Solutions’ Office Manager Michelle Bennett (left) and General Manager Wendy Sepsey have fun posing with props during WorkWave’s Opening Night Reception. PHOTO: PMP STAFF

: Attendees head into the ballroom where day one’s keynote presentation will take place. PHOTO: PMP STAFF

: WorkWave CEO David Giannetto welcomes attendees to the Beyond Service 2023 User Conference at the Jan. 9 keynote presentation. PHOTO: PMP STAFF

: A panel discussion with users who shared their experiences with WorkWave solutions was a highlight of the keynote presentation on day one. PHOTO: PMP STAFF

: David Ittner, WorkWave’s chief technology officer, shared the company’s roadmap at the keynote presentation on day one. PHOTO: PMP STAFF

: The keynote presentation was not to be missed the first full day of the event. PHOTO: PMP STAFF

: WorkWave’s partners helped make Beyond Service 2023 a success. PHOTO: PMP STAFF

: WorkWave’s Chief Product Officer Rick Agajanian, left, and PCO Bookkeepers Owner and PMP columnist, Dan Gordon, CPA, offered a presentation on managing inflation. PHOTO: PMP STAFF

: Audrey Hall, Eco Serve Pest Services’ president and co-owner, addresses the crowd that attended the session on building an exceptional team. PHOTO: PMP STAFF

: Hands-on help is available to attendees who want to get the most out of the technology they have. PHOTO: PMP STAFF

: In keeping with the Beyond Service race car theme, Bella Churgin, Sterling Tree & Lawn, far left, and Dan Wellbaum, Real Green Systems, right, race remote-controlled cars. PHOTO: PMP STAFF