Bed bugs can be difficult to control, but our industry is becoming more precise in detection and treatment methods. Here are a few important steps you can take to provide the highest-quality service to better protect people’s homes, health and businesses.
- Conduct a review. Clear communication with customers is always important, but it is especially critical when there is a call about bed bugs. Questions like, “Did the sighting coincide with your travel or a change in people staying with you?” or “Did you stay at another person’s house lately?” can help inform an inspection and help develop recommendations moving forward.
- Thoroughly inspect to detect. The first step upon arrival on the property is to perform a thorough inspection. Bed bugs hide during the daytime in cracks, crevices and other protected sites close to where people sleep. Their flattened bodies help them hide in seams and folds of mattresses, and cracks and crevices in box springs, bed frames and headboards. With these principles in mind, it’s important to start inspecting the places where they are most likely to be and then move to less likely places.
- Provide guidance for the future. To provide the best customer service possible, share best practices with customers to help them reduce the risk of future infestation. Help them understand that sanitation alone will not eliminate bed bugs. Some ways to reduce the risk are to create a clutter-free environment and avoid sharing bedding and mattresses with other households. Lastly, remind them that bed bugs could be reintroduced by their original introduction method, and that we need to carefully think about what to do to reduce potential reinfestation.