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JENKINS, who rotates this column with his brothers Bobby and Raleigh, is president of ABC Home & Commercial Services, Dallas, Texas. He can be reached at djenkins@abcpest.com.

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Make new customers, but keep the old Posted on 22 Jan 2021 in the Business & From the Magazine categories.

It’s easy to focus on gaining new customers, and it is so exciting to make new sales. But existing customers are gold to our businesses. Read more»

Industry involvement a worthy investment Posted on 04 Nov 2020 in the Business & From the Magazine categories.

Being involved in the pest control industry is an investment to grow your business and gain friendships through different organizations. Read more»

Find success in cockroach management with baiting Posted on 28 Sep 2020 in the Cockroaches & Pest Talk categories.

Dennis Jenkins says the key to success with cockroach management is many bait placements. This ensures there is enough for the entire population. Read more»

Measure what matters: Turnover and call centers Posted on 05 Aug 2020 in the Business categories.

Take the time to hire correctly. Also, look at call center metrics and review the customer experience when people call your office. Read more»

Measure what matters: Growth vs. costs Posted on 08 Jul 2020 in the Business categories.

Dennis Jenkins shares benchmarks that ensure his company is on the path to growth. Learn to balance your payroll, materials and accounts receivable.  Read more»

Measure what matters: Customer retention, attraction and satisfaction Posted on 03 Jun 2020 in the Business categories.

Know how many customers you gained every month, and how many you lost. If you're not actively trying to add customers, your business will begin to erode. Read more»

Measure what matters: A series for success Posted on 01 Apr 2020 in the Business categories.

It's time to know how your business is really doing, and learn what you need to do to take your company to the next level. Read more»

Successfully hire employees’ loved ones Posted on 24 Mar 2020 in the Business categories.

If your employees love working at your company, letting them share that experience with relatives can only be a good thing for all. Read more»