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JENKINS, who rotates this column with his brothers Bobby and Raleigh, is president of ABC Home & Commercial Services, Dallas, Texas. He can be reached at djenkins@abcpest.com.

Posts by the Author

August 05, 2020

Measure what matters: Turnover and call centers

Take the time to hire correctly. Also, look at call center metrics and review the customer experience when people call your office....

July 08, 2020

Measure what matters: Growth vs. costs

Dennis Jenkins shares benchmarks that ensure his company is on the path to growth. Learn to balance your payroll, materials and accounts receivable. ...

June 03, 2020

Measure what matters: Customer retention, attraction and satisfaction

Know how many customers you gained every month, and how many you lost. If you're not actively trying to add customers, your business will begin to erode....

April 01, 2020

Measure what matters: A series for success

It's time to know how your business is really doing, and learn what you need to do to take your company to the next level....

March 24, 2020

Successfully hire employees’ loved ones

If your employees love working at your company, letting them share that experience with relatives can only be a good thing for all....