About

SCHAPPERT is owner of The Bug Doctor, Ocala, Fla., and administrator for Facebook industry discussion group Pest Cemetery. He may be reached at bugdoctor@embarqmail.com.

Posts by the Author

September 28, 2023

3 questions to prepare you for your first hire

Jerry Schappert, ACE, shares three questions to prepare you for your first employee hire. ...

August 09, 2023

Do your part to improve public perception

Jerry Shappert, ACE, asks pest management professionals to reflect on how they are perceived by the public....

July 28, 2023

My year with Mrs. Adams

In his June column, Jerry Schappert, ACE, introduced you to Mrs. Adams, an elderly hoarder for whom, back in 1984, he was tasked with a year-long commitment to rid her of her oh-so-many pests....

June 20, 2023

Tough customer instills pride

Jerry Schappert, ACE, shares about the two anniversaries that both have played a huge role in his life....

May 03, 2023

The customer could be wrong

Jerry Schappert, ACE, shares tips how to handle customers when they are in the wrong. ...

April 25, 2023

Passing around the hats

Jerry Schappert, ACE, shares tips on how to delegate tasks to other employees in your company. ...

March 14, 2023

Take control of cancelations

Jerry Schappert, ACE, shares tips on how to handle cancelations. ...

February 01, 2023

Train new hires so they can succeed

Jerry Schappert, ACE, explains how a standardized training process can be the best option for new employees. ...

January 11, 2023

4 ways to combat the higher costs of doing business

Jerry Schappert, ACE, provides tips to handle the higher costs of doing business. ...

December 15, 2022

Dodging dog encounters during service calls

Jerry Schappert, ACE, shares tips on how to handle dogs during service calls and how to stay unruffled when encountering dogs. ...