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SCHAPPERT is owner of The Bug Doctor, Ocala, Fla., and administrator for Facebook industry discussion group Pest Cemetery. He may be reached at bugdoctor@embarqmail.com.

Posts by the Author

December 06, 2023

Little things mean a lot

Jerry Schappert asked his PestCemetery Facebook group this month, “What are the little things you do extra for your clients?” Check out some of the answers....

November 01, 2023

Don’t cut corners, even when you’re late again

Jerry Schappert, ACE, explains how it's important not to rush when working with clients. ...

October 04, 2023

The dos and don’ts of acquiring a route

Jerry Schappert shares some dos and don'ts about a one- or two-person deal from observations he has made. ...

September 28, 2023

3 questions to prepare you for your first hire

Jerry Schappert, ACE, shares three questions to prepare you for your first employee hire. ...

August 09, 2023

Do your part to improve public perception

Jerry Shappert, ACE, asks pest management professionals to reflect on how they are perceived by the public....

July 28, 2023

My year with Mrs. Adams

In his June column, Jerry Schappert, ACE, introduced you to Mrs. Adams, an elderly hoarder for whom, back in 1984, he was tasked with a year-long commitment to rid her of her oh-so-many pests....

June 20, 2023

Tough customer instills pride

Jerry Schappert, ACE, shares about the two anniversaries that both have played a huge role in his life....

May 03, 2023

The customer could be wrong

Jerry Schappert, ACE, shares tips how to handle customers when they are in the wrong. ...

April 25, 2023

Passing around the hats

Jerry Schappert, ACE, shares tips on how to delegate tasks to other employees in your company. ...

March 14, 2023

Take control of cancelations

Jerry Schappert, ACE, shares tips on how to handle cancelations. ...