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FLANNIGAN is the chief operations officer at HomeServiceChats. The Kansas City, Mo.-based professional digital chat services company was founded in 2017 and has more than 70 chat specialists engaging thousands of home services customers each day. He can be reached at trevor@professionalchats.com.

Posts by the Author

December 03, 2018

Debugging pest control recruitment problems

In today’s tight labor markets, pest management companies don’t have the luxury to stick with an old-fashioned playbook for recruiting and retaining employees. The bottom line depends on reducing turnover......

October 01, 2018

Don’t lose those leads

It can take years to build a business. It can take just 30 seconds to lose a customer. Phone calls are still the most common method of customer queries and......