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FLANNIGAN is the chief operations officer at HomeServiceChats. The Kansas City, Mo.-based professional digital chat services company was founded in 2017 and has more than 70 chat specialists engaging thousands of home services customers each day. He can be reached at

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Debugging pest control recruitment problems Posted on 03 Dec 2018 in the Business & featured & Pest Talk categories.

In today’s tight labor markets, pest management companies don’t have the luxury to stick with an old-fashioned playbook for recruiting and retaining employees. The bottom line depends on reducing turnover... Read more»

Don’t lose those leads Posted on 01 Oct 2018 in the Business & featured categories.

It can take years to build a business. It can take just 30 seconds to lose a customer. Phone calls are still the most common method of customer queries and... Read more»