Solea, a San Francisco, Calif.-based startup, is focused on automating the day-to-day operations of pest control businesses. Solea’s artificial intelligence (AI) office workers answer every call, reply to texts, chat with website visitors and dispatch technicians. Fully integrated with platforms such as FieldRoutes, Solea operates inside businesses’ workflows. It also includes an AI customer service representative (CSR) coach that reviews calls, spots missed opportunities and trains reps to close more with better objection handling. Pest control companies using Solea report up to 82 percent savings in customer service and dispatch costs while increasing revenue by capturing leads that used to be missed. Solea is designed to function as operational teammates that help businesses run more efficiently and grow without the traditional overhead.
How it works
Solea identifies callers automatically, pulls up their service records, their treatment history and even whether they’re on a quarterly plan or need followup on a previous treatment. It can schedule initial inspections, routine services or emergency treatments — understanding the difference between a carpetner ant problem and a termite swarm.
Whether it’s sending your certified termite inspector to a new wood-destroying organism (WDO) assessment or routing your rodent specialist to a same-day emergency, Solea assigns the right technician based on certification level, treatment specialization and proximity to customer.
Solea pushes appointment details directly into your current software system. Customer address, pest type, treatment history and access instructions are all captured and transferred without your office staff handling a single note — eliminating double-entry mistakes.
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