With a theme of “Insight in Action,” WorkWave’s Beyond Service Customer Conference 2026 took place Feb. 1-4 at the Hilton Anatole in Dallas, Texas, once again bringing together its software-as-a-service (SaaS) users from the pest control industry, landscaping industry and more. Next year’s event is already set for Jan. 31-Feb. 3 in New Orleans, La.
Drum roll, please
WorkWave CEO Kevin Kemmerer announced the arrival of dynamic, prescriptive dashboards for its core software solutions. Building on the trademarked Wavelytics platform, new Decision Intelligence goes beyond traditional reporting to form a strategic navigation system that is purposebuilt, industry-specific and context-aware. From employee performance scorecards to proactive alerts, this innovation is designed to help companies gather and analyze usable data to keep growing.
Award winners
Embracing the people at the core of business success was a dominant theme at the Beyond Service Awards Dinner. Ned’s Home, based in Fairfield, N.J., won WorkWave’s 2026 Pest Control Outperform Award.
Lead with kindness
This year’s keynote speaker was Shawn Kanungo, a globally recognized innovation strategist and bestselling author. He encouraged attendees to embrace new trends like artificial intelligence, but only after doing their homework on how best to use it for their companies. Whatever their steps, he advised staying reliable, consistent and caring, for both customers and employees. In his own words, “the greatest strategy in the world is to deeply care.”
Sweethearts of the rodeo
Attendees enjoyed a night out at the Texas rodeo, complete with event-inspired attire, line dancing, a mechanical bull and plenty of authentic barbecue.
About the Author
Boyle is director of strategic communications at WorkWave. Learn more at WorkWave.com.
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