What’s the best way to convince a customer to cooperate with you?

Dr. Austin Frishman, Industry Consultant
President, AMF Pest Management Services

“Take the time to listen to the client’s concerns. Perform above expectations. Do what you promised to do. Follow up.”

Frank Meek, International Technical & Training Director, Orkin

“Never tell. Ask — and explain the benefits of carrying out the needed assistance. Then, make sure you have something to do for them after they have complied.”

Stuart Aust, President & CEO, Bird Doctor Worldwide, Bug Doctor Nationwide

“Explain the reason why they need to work with you, and that their cooperation is vital in being efficient with your service, whether it’s them prepping for a particular service or things they need to do that are key. After speaking to them verbally in person or by phone, confirm everything back to the customer in an email or text message so they understand. It’s always good to have the customer explain back their perception of what you asked them to do.”

Featured photo: iStock.com/fstop123