Mike Fortuna, COO, Etex Ltd.
A good way to train new inspectors is to have them understand that they are the house’s “doctor.”
Doctors use all the tools available to find the exact location of the problem. Their next step is to explain what was found, and the procedure for eliminating/alleviating the problem.
The doctor’s work, however, does not end there. A good doctor looks for the cause and recommends preventive treatment. Is there a stack of firewood against the house? The doctor must communicate the need to change these things with the homeowner — as well as with the “surgeon” (technician) who will be performing the treatment.
Just like in the medical world, communication among all parties involved is an absolute must. The technician must note on the report if that stack of firewood by the house has not been removed, for example. It could be important in a callback situation.
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