Answering emergency calls anytime, anywhere

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May 5, 2021

By

May 5, 2021


Quest Termite & Pest Solutions’ Chris Snyder has taken on new clients, like this gym, thanks to the disinfection service offering. PHOTO: QUEST TERMITE & PEST SOLUTIONS

Quest Termite & Pest Solutions’ Chris Snyder has taken on new clients, like this gym, thanks to the disinfection service offering. PHOTO: QUEST TERMITE & PEST SOLUTIONS

How many pest management professionals can say they helped the White House staff during the pandemic? Quest Termite & Pest Management’s Chris Snyder can.

“When President Trump announced his positive COVID-19 test [on Oct. 2, 2020], we were called in the middle of the night to service the vehicle his staff members were possibly in, along with the home base where that van resides,” says Snyder, president of the Hellertown, Pa.-based firm. “These vehicles traveled back and forth from Pennsylvania to New York regularly.”

Disinfection service emergency calls became routine for Quest in 2020.

Chris Snyder, President, Quest Termite & Pest Services

Chris Snyder

As an example, Snyder notes that whenever a construction client had a worker with a positive COVID-19 test, Quest could get a call at any hour to request immediate service, as the jobsite would not allow anyone on the premises until disinfection was complete.

Snyder says that even as the pandemic dies down, it’s crucial to continue to be up front with customers. “There is no 100 percent guarantee of not getting COVID-19, just because we were there and disinfected a facility. It’s only one step the client takes to minimize risk,” he says. “As essential workers, we continue to educate customers about the need to keep their environments clean.”

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About the Author

Heather Gooch

Heather Gooch is the editor-in-chief for PMP magazine. She can be reached at hgooch@northcoastmedia.net or 330-321-9754.

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