Pro tips for offering disinfecting and sanitizing services

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May 5, 2021

By

May 5, 2021


Jason Eicher, President, Versacor Enterprises

Jason Eicher

“Before providing this service, research and experiment with the product and delivery equipment to ensure you have the right combination for an effective result that minimally impacts customers’ operations. For example, we landed on two products with different label requirements to accommodate different client needs. Also, get your insurance company’s approval beforehand. Our insurance broker said he was grateful we let him know we were entering this market, so he could obtain approval from our insurance carrier, since the carrier did not normally provide coverage for this type of service for pest control companies.”
— Jason Eicher, President, Versacor Enterprises

Shannon Sked, BCE, Director of Fumigation, Western Fumigation

Shannon Sked, BCE

“Be transparent and honest about what your product and service does, and for what pathogen(s). Never mislead or make false claims. Make your customers aware of your service offerings, and how you can speak about the differences between sanitation and disinfection services. It also helps to have a specific agreement for this type of service to lay out expectations for the customers.”
— Shannon Sked, BCE, Director of Fumigation, Western Fumigation

 

Chuck Stanec, Director of Product and Innovation, Rentokil

Chuck Stanec

“Remind customers that merely having a professional cleaning service might not be enough to keep their customers’ spaces, employees and visitors safe, as there is a difference between cleaning and disinfection. According to the Centers for Disease Control and Prevention (CDC), cleaning refers to the removal of dirt and impurities, including germs, from surfaces. Disinfecting is a much higher standard, killing 99.999 percent of labeled bacteria and virus with a product registered by the U.S. Environmental Protection Agency.”
— Chuck Stanec, Director of Product and Innovation, Rentokil

Chris Snyder, President, Quest Termite & Pest Services

Chris Snyder

“Be prepared to purchase disinfectant equipment ranging from $3,000 to $8,000. Prices started much lower when we started this service, but now the equipment is more challenging to obtain. Also, determine whether your team can handle the additional workload or if you need to hire additional professionals — possibly retired police or fire professionals. Take the time to research and prepare a program that best suits your company standards, and follows CDC guidelines and product labels. Be prepared to create a policies and procedures manual, and train your employees thoroughly.”
— Chris Snyder, President, Quest Termite & Pest Services

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About the Author

Heather Gooch

Heather Gooch is the editor-in-chief for PMP magazine. She can be reached at hgooch@northcoastmedia.net or 330-321-9754.

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