When using a baiting system to control ants, communicate with your customers about what to expect. For example, share how the baits work, and offer directions for what they should and should not do.
Make sure customers understand that once the ants locate bait stations, they will see an increased amount of ant activity along foraging trails and at the stations. Stress to customers that they must resist the urge to spray or treat these ants and stations with any pesticide, as it will negatively impact the performance of the baits and the entire control program.
Customers must clearly understand the importance to allow the ants to feed undisturbed for several days, giving time for the ants to share the bait properly with nestmates in the colony.