Changes in your training program


July 24, 2023

Photo: takasuu/iStock/gettyimages/ Getty Images Plus

Photo: takasuu/iStock/gettyimages/ Getty Images Plus

We asked Pest Management Professional’s columnists and editorial advisory board members share how their training programs have changed over the years. Here are some of the experts’ responses from our July 2023 print edition.

Please take a minute to answer our latest one-question poll on this topic and let us what you’re bring to the new year: Reader poll: How has your training program changed in recent years?

PMP’s Editorial Advisory Board and Regular Contributors

Sheri Spencer Bachman, ACE: “My clients use to organize and create a daily/weekly/monthly task list for office staff. As a part of this, they are creating Loom videos by using to document how to perform each task on their monday board. These videos are then saved with the task in for future reference and for training new hires. also tracks how long office personnel are spending on each task to benchmark against new hires. This was beneficial for my company, which is why I help my clients implement it in their companies. Feedback from new hires was that we looked professional and had our act together when they were onboarded.”

Greg Baumann:“Today’s employees are not the same as past employees. Shorter training sessions offered on-demand on what is important to customers, and less emphasis on the same old biology again and again seem to be the trend. State recertification is one small part of good training in this era.”

Michael Broder: “We are offering more one-on-one training because everyone learns in different ways. This way, we can work to new employees’ strengths, and help them advance faster.”

Jerry Schappert, ACE: “We are beginning to outsource when we can by sending our techs to classes like Pest Management University, at the University of Florida’s Institute of Food and Agricultural Sciences Research and Education centers.”

Doug Foster: “Although we attend, and look forward to, in-person training events, we have used more Zoom, webinar and YouTube video training for our technicians and office staff. We have also taken advantage of having manufacturer and distributor representatives come to our office for more intimate one-on-one training. Although we focus on technical training, we are going to incorporate more soft skills training — such as effective communication and sales — for everyone.”

Desiree Straubinger, BCE: “The training field has changed dramatically post-pandemic. In our industry, most training was in-person previously, but now has shifted to a mix of online and in-person. There are pros and cons to online learning, but it can be effective when done properly. I always prefer in-person training events, whether they are at an individual office level or large conferences. The ability to connect with the audience is much greater, and you can receive verbal and non-verbal feedback that can help you adjust your training points.”

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