Voice for Pest integrates CallSource

Voice for Pest made an appearance at the 2019 Technology Summit last December. PHOTO: DIANE SOFRANEC/PMP

Voice for Pest, an industry phone system provider based in Edison, N.J., has integrated its platform with CallSource, a call tracking and phone performance company.

Together, the companies will help pest management professionals (PMPs) track online and offline marketing efforts with analytics and phone solutions. Real-time dashboards, Google Analytics integration, and reporting can help improve a pest control company’s marketing efforts.

Raymond Kidwell, director of business development at Voice for Pest, said, “Our direct connection with CallSource allows us to eliminate extra call forwarding expenses built into the competitor’s fees. In addition, we maintain the uniqueness of every campaign so CSRs can identify origination through call whisper and/or screen indicator, and we can prioritize calls based on their source.”

LOGOS: VOICE FOR PEST, CALLSOURCE

CallSource is able to track website visitors and calls, and can provide the ability to track texts, chats, and webform submissions in just one platform. The company analyzes each inbound call to verify if the caller is indeed a qualified lead and whether the customer service representative booked the call or send an alert if the call was a missed opportunity.

Voice for Pest has also integrated its call recording system with CallSource to offer performance analytics for the customer service representative on any inbound or outbound campaign. Customer service representative coaching and review management services allow a PMP to capitalize on their sales and marketing efforts, according to the company.

Earlier this summer, Voice for Pest partnered with Lehi, Utah-based Slingshot, a 24/7 home services sales and contact center, to offer PMPs integrated voice and data solutions.