customer satisfaction Archives - Pest Management Professional : Pest Management Professional

Shape better customer experiences with team input

September 4, 2019 By Scarlett Nolen

Truly Nolen is empowering its service offices by listening to front-line employees who serve customers directly to make better customer experiences. Read more»

This article is tagged with customer satisfaction, customer service, feedback, manager, reviews, survey, Truly Nolen Pest Control and posted in Pest Talk

9 considerations before offering mosquito management services

July 11, 2018 By Austin M. Frishman, Ph.D

Here are nine questions to consider before you offer mosquito service. Read more»

This article is tagged with CDC, certification, customer satisfaction, inspections, Liability, mosquito management, mosquitoes, training and posted in Business, featured, Mosquitoes, Stinging Insects

Why inspections for vacation homes are different

June 18, 2018 By John Desider

Walking into the kitchen one day, a homeowner notices a few ants. They call you, the pest professional, to treat the home. But what if it’s a vacation home that the homeowner only visits on the weekends, during a certain... Read more»

This article is tagged with bed bugs, carpenter ants, customer satisfaction, integrated pest management, PestTalk and posted in Ants, Bed Bugs, featured, Pest Talk

Why you should be marketing to vacation homeowners

June 6, 2018 By John Desider

Helping owners of vacation home understand the benefit of year-round pest control can be a great revenue stream. Read more»

This article is tagged with bed bugs, carpenter ants, customer satisfaction, integrated pest management, PestTalk and posted in Business, marketing, Pest Talk

Arizona bark scorpion (Photo: iStock.com/Srabin)

Striking a service frequency and customer satisfaction balance

April 5, 2017 By Juliea Huffaker

One of the most important decisions a pest management professional has to make is what treatment frequencies they’ll offer. Choosing the right service frequency can either “make it or break it” when it comes to customer satisfaction and your company’s reputation. With the new... Read more»

This article is tagged with customer satisfaction, pest management and posted in featured, Pest Talk

Sticking to the script

March 1, 2013 By Ray Johnson

Does your company train your employees about what to say? I’ve found writing suggested responses often helps employees do a better job when obstacles arise — and they will. Do you have role-playing or simulated sessions to review various scenarios... Read more»

This article is tagged with communication, customer, customer satisfaction, employees, National Pest Management Association, NPMA, Ray Johnson and posted in Business

Tag: customer satisfaction