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Tag: customer satisfaction

Be honest with bed bug customers

February 16, 2021 By
Be honest and tell the client there’s a good chance you’ll have to return because it’s virtually impossible to eradicate every bed bug in an account. Read more»
This article is tagged with , , , , and posted in Bed Bugs, Tips and Tricks
PHOTO: MF3D/ISTOCK / GETTY IMAGES PLUS/GETTY IMAGES

Why ‘employees who think like an owner’ works

December 2, 2020 By
The question for so many business owners is often, “How do I get everyone to work hard, do a great job, stay with the company a long time and really enjoy their jobs?” Read more»
ILLUSTRATION: ROB DOBI

Corralling accounts: 8 tips for avoiding cancellations

July 1, 2020 By
Customer service is at the core of successful pest control companies. Reassure customers it’s your duty to protect their health and properties from pests. Read more»
PHOTO: PLAYB/E+/GETTY IMAGES

Run Your Business: The Baltimore Blister

June 15, 2020 By
Michael Broder explains the importance of always crossing the finish line with a story about running the Baltimore Marathon and things not going as planned. Read more»
PHOTO: GOOD_STOCK/ISTOCK / GETTY IMAGES PLUS/GETTY IMAGES

Measure what matters: Customer retention, attraction and satisfaction

June 3, 2020 By
Know how many customers you gained every month, and how many you lost. If you're not actively trying to add customers, your business will begin to erode. Read more»
This article is tagged with , , and posted in Business
Morning work on laptop with phone in hand. Photo: ©iStock.com/jakkapan21

The importance of branding your company

May 22, 2020 By
By creating a good, professional and relatable brand, you are letting potential customers know they can trust you to do the job well and keep them safe. Read more»
ILLUSTRATION: SESAME/DIGITALVISION VECTORS/GETTY IMAGES

Create your company’s culture with a conscience

March 27, 2020 By
Creating a company culture is the No. 1 way to build or destroy a business. An authentic culture creates and enforces a long-lasting, impressionable brand. Read more»
PHOTO: ANTON GARIN IMAGE/FOOTAGE/ISTOCK / GETTY IMAGES PLUS/GETTY IMAGES

How to make authentic social media connections

March 2, 2020 By
Social media is all about connecting with people. For pest management professionals, their connections may be prospective or current customers. Read more»
ILLUSTRATION: ISTOCK.COM/INFADEL

How to address poor reviews

November 19, 2019 By
With poor reviews, it’s not a matter of if it will happen, but when. Here are four steps Schopen Pest Solutions takes for a review three stars or fewer. Read more»
PHOTO: TRULY NOLEN

Shape better customer experiences with team input

September 4, 2019 By
Truly Nolen is empowering its service offices by listening to front-line employees who serve customers directly to make better customer experiences. Read more»