Tag: customer satisfaction


Shape better customer experiences with team input

September 4, 2019 By
Truly Nolen is empowering its service offices by listening to front-line employees who serve customers directly to make better customer experiences. Read more»

9 considerations before offering mosquito management services

July 11, 2018 By
Here are nine questions to consider before you offer mosquito service. Read more»

Why inspections for vacation homes are different

June 18, 2018 By
Walking into the kitchen one day, a homeowner notices a few ants. They call you, the pest professional, to treat the home. But what if it’s a vacation home that the homeowner only visits on the weekends, during a certain... Read more»

Why you should be marketing to vacation homeowners

June 6, 2018 By
Helping owners of vacation home understand the benefit of year-round pest control can be a great revenue stream. Read more»
Arizona bark scorpion (Photo: iStock.com/Srabin)

Striking a service frequency and customer satisfaction balance

April 5, 2017 By
One of the most important decisions a pest management professional has to make is what treatment frequencies they’ll offer. Choosing the right service frequency can either “make it or break it” when it comes to customer satisfaction and your company’s reputation. With the new... Read more»
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Sticking to the script

March 1, 2013 By
Does your company train your employees about what to say? I’ve found writing suggested responses often helps employees do a better job when obstacles arise — and they will. Do you have role-playing or simulated sessions to review various scenarios... Read more»